Meet the Waltz team
Our mission is to create a tech support service that reflects the unique lifestyles of older adults. At Waltz, we believe that technology should revolve around you, not the other way around! Meet the people bringing tech to older adults across the US.
The Tech Helper team
Denver, CO
Anthony
Tech Helper
Bringing over ten years of experience in media and production, Anthony combines his technical expertise and patience to help members master technology.
New York, NY
Ashley
Tech Helper
Ashley is a former teacher turned Tech Helper, bringing her strong educational background and passion for learning to the world of technology. Her experience in the classroom has honed her ability to explain complex ideas in simple, relatable ways, making her an excellent guide for anyone facing tech challenges.
Asheville, NC
Cheron
Tech Helper
A scientist by training and a social scientist at heart, Cheron champions technology as a life-enriching tool. She’s passionate about meeting people where they are and empowering them to thrive on their tech journeys.
Plano, TX
Christian
Tech Helper
Before joining the Waltz team, Christian was a doorman and go-to tech helper for a New York City apartment building. With decades of tech troubleshooting experience under his belt, Christian is equipped and excited to help you navigate your tech problems!
Del ray beach, FL
David
Receptionist
Having enjoyed a rich career in hospitality David now works for an Independent Living Community. He’s also a semi-professional actor, pursuing a lifelong dream of being in the theater. When he’s not treading the boards, he’ll be helping you get to grips with tech.
Rowlett, TX
Deshantey
Receptionist
Originally from Tallulah, LA, Deshantey’s small-town roots instilled in him patience, kindness, and respect. Combining these qualities with his experience as an insurance claims agent, Deshantey is eager to help Waltz members unlock the power of technology.
Duluth, MN
Diane
Tech Helper
Diane spent the last 15 years as an Information Technology Trainer, helping people to use technology to make their lives better. Having recently retired, she now brings her unique skill set and passion for technology to Waltz.
Rowlett, TX
JoAnna
Tech Helper
JoAnna draws on her experience as both an educator and insurance claims agent to make technology effortless for others. Outside of work, she loves cooking, baking, singing, and watching a good thriller.
Alexandria, VA
Kathie
Receptionist
Kathie brings her nonprofit experience supporting older adults to Waltz, where she connects callers with their Tech Helpers. In her downtime, she loves to read and solve cozy mysteries.
Long Beach, NY
Norman
Tech Helper
After guiding family members through later‑life tech challenges, Norman started volunteering as a tech helper for older adults. Norman now brings his wealth of experience to Waltz where he teaches members how to stay socially connected and engaged in today’s digital world.
St. Louis, MO
Patti
Tech Helper
After a fulfilling career in the arts, nonprofits, and philanthropy, Patti’s curiosity for technology made her the go‑to Tech Helper in her apartment building. In fact, Patti enjoyed helping her neighbors so much, she came out of retirement to work for Waltz!
Denver, CO
T.J.
Tech Helper
Before joining the Waltz team, T.J. spent 12 years refining his skills as a journalist covering the National Basketball Association and, more specifically, the Denver Nuggets. Now, he is using his strong communication skills and technical knowledge to help you get the most out of your technology.
Duluth, MN
Timothy
Tech Helper
Having recently retired from a career in IT support services, Timothy is driven by empowering others to succeed. With a lifetime of experience in a huge range of customer service roles, he looks forward to helping you master your tech.
Providence, RI
Wali
Tech Helper
Wali is a passionate tech enthusiast who loves building custom computers from the ground up. With extensive hardware expertise and a knack for problem-solving, he tackles every tech challenge with a big smile and a strong desire to build your tech confidence!
Denver, CO
Anthony
Tech Helper
Bringing over ten years of experience in media and production, Anthony combines his technical expertise and patience to help members master technology.
New York, NY
Ashley
Tech Helper
Ashley is a former teacher turned Tech Helper, bringing her strong educational background and passion for learning to the world of technology. Her experience in the classroom has honed her ability to explain complex ideas in simple, relatable ways, making her an excellent guide for anyone facing tech challenges.
Asheville, NC
Cheron
Tech Helper
A scientist by training and a social scientist at heart, Cheron champions technology as a life-enriching tool. She’s passionate about meeting people where they are and empowering them to thrive on their tech journeys.
Plano, TX
Christian
Tech Helper
Before joining the Waltz team, Christian was a doorman and go-to tech helper for a New York City apartment building. With decades of tech troubleshooting experience under his belt, Christian is equipped and excited to help you navigate your tech problems!
Del ray beach, FL
David
Receptionist
Having enjoyed a rich career in hospitality David now works for an Independent Living Community. He’s also a semi-professional actor, pursuing a lifelong dream of being in the theater. When he’s not treading the boards, he’ll be helping you get to grips with tech.
Rowlett, TX
Deshantey
Receptionist
Originally from Tallulah, LA, Deshantey’s small-town roots instilled in him patience, kindness, and respect. Combining these qualities with his experience as an insurance claims agent, Deshantey is eager to help Waltz members unlock the power of technology.
Duluth, MN
Diane
Tech Helper
Diane spent the last 15 years as an Information Technology Trainer, helping people to use technology to make their lives better. Having recently retired, she now brings her unique skill set and passion for technology to Waltz.
Rowlett, TX
JoAnna
Tech Helper
JoAnna draws on her experience as both an educator and insurance claims agent to make technology effortless for others. Outside of work, she loves cooking, baking, singing, and watching a good thriller.
Alexandria, VA
Kathie
Receptionist
Kathie brings her nonprofit experience supporting older adults to Waltz, where she connects callers with their Tech Helpers. In her downtime, she loves to read and solve cozy mysteries.
Long Beach, NY
Norman
Tech Helper
After guiding family members through later‑life tech challenges, Norman started volunteering as a tech helper for older adults. Norman now brings his wealth of experience to Waltz where he teaches members how to stay socially connected and engaged in today’s digital world.
St. Louis, MO
Patti
Tech Helper
After a fulfilling career in the arts, nonprofits, and philanthropy, Patti’s curiosity for technology made her the go‑to Tech Helper in her apartment building. In fact, Patti enjoyed helping her neighbors so much, she came out of retirement to work for Waltz!
Denver, CO
T.J.
Tech Helper
Before joining the Waltz team, T.J. spent 12 years refining his skills as a journalist covering the National Basketball Association and, more specifically, the Denver Nuggets. Now, he is using his strong communication skills and technical knowledge to help you get the most out of your technology.
Duluth, MN
Timothy
Tech Helper
Having recently retired from a career in IT support services, Timothy is driven by empowering others to succeed. With a lifetime of experience in a huge range of customer service roles, he looks forward to helping you master your tech.
Providence, RI
Wali
Tech Helper
Wali is a passionate tech enthusiast who loves building custom computers from the ground up. With extensive hardware expertise and a knack for problem-solving, he tackles every tech challenge with a big smile and a strong desire to build your tech confidence!
The team behind the scenes
Ilaina Edison
Co-Founder and CEO
A proven entrepreneur with a wealth of healthcare experience, Ilaina is passionate about using technology to transform the lives of older adults across the USA.
Debra Ellenoff
Co-Founder and CMO
Debra’s experience as a social worker, along with her personal experience with older adults, has helped shape her vision for Waltz. She is committed to helping bridge the gap between older adults and technology.
Noah Offenkrantz
Product Manager
Having founded Find Your Farmer: a grocery delivery service connecting local farmers with households across St. Louis, Noah now serves as a vital link between the Waltz leadership team and our Tech Helpers.
Malesa Litteral
Chief HR Officer
A senior executive known for designing and nurturing positive, winning cultures, Lesa fosters the enlightened hospitality ethos essential to Waltz's growth and success.
Gil Sacher
Director of Sales
Gil’s collaborative approach to sales comes from decades of experience forging value-driven partnerships. Gil is deeply committed to aligning Waltz’s platform and services to member needs, driving long-term relationships through trust and transparency.
Scott Weinstein
Data Analyst
Scott has a strong track record of building high-performing customer success and operations teams at early-stage SaaS companies. He translates what older adults need into clear services and simple experiences so Waltz can help as many members as possible.
Jahnavi Kothari
Organizational Development Specialist
With a background in social-organizational psychology, Jahnavi draws on experience in talent development, organizational culture, and recruitment to support Waltz’s growth. She believes in Waltz’s power of human-to-human connection to strengthen teams and drive lasting impact amongst its members and employees.
Archana Jayakumar
QA Engineer
As a QA Engineer, Archana is responsible for ensuring that Waltz’s software works smoothly. She collaborates closely with teams to catch issues early and help deliver the consistently excellent member experience that Waltz prides itself on.
Ilaina Edison
Co-Founder and CEO
A proven entrepreneur with a wealth of healthcare experience, Ilaina is passionate about using technology to transform the lives of older adults across the USA.
Debra Ellenoff
Co-Founder and CMO
Debra’s experience as a social worker, along with her personal experience with older adults, has helped shape her vision for Waltz. She is committed to helping bridge the gap between older adults and technology.
Noah Offenkrantz
Product Manager
Having founded Find Your Farmer: a grocery delivery service connecting local farmers with households across St. Louis, Noah now serves as a vital link between the Waltz leadership team and our Tech Helpers.
Malesa Litteral
Chief HR Officer
A senior executive known for designing and nurturing positive, winning cultures, Lesa fosters the enlightened hospitality ethos essential to Waltz's growth and success.
Gil Sacher
Director of Sales
Gil’s collaborative approach to sales comes from decades of experience forging value-driven partnerships. Gil is deeply committed to aligning Waltz’s platform and services to member needs, driving long-term relationships through trust and transparency.
Scott Weinstein
Data Analyst
Scott has a strong track record of building high-performing customer success and operations teams at early-stage SaaS companies. He translates what older adults need into clear services and simple experiences so Waltz can help as many members as possible.
Jahnavi Kothari
Organizational Development Specialist
With a background in social-organizational psychology, Jahnavi draws on experience in talent development, organizational culture, and recruitment to support Waltz’s growth. She believes in Waltz’s power of human-to-human connection to strengthen teams and drive lasting impact amongst its members and employees.
Archana Jayakumar
QA Engineer
As a QA Engineer, Archana is responsible for ensuring that Waltz’s software works smoothly. She collaborates closely with teams to catch issues early and help deliver the consistently excellent member experience that Waltz prides itself on.
Need tech help?
Our Tech Helpers are available Monday through Friday, 8am-7pm ET.
If you call outside of our business hours, our Waltz Receptionist will assist you with scheduling a session with a Tech Helper.
Tech Helper.