Frequently asked questions

Waltz is a human-to-human tech support service. Our Tech Helpers offer patient, personal, polite, and secure support. Any time you have a tech question or need help, you can connect with your own dedicated Tech Helper in a phone or Zoom help session.

We support almost any technology you use: phones, tablets, computers, email, smartwatches, WiFi, apps like Zoom and WhatsApp, photos, smart home devices, online accounts, security concerns, scams and fraud, and more. If it involves technology, we can probably help.

Call us at (844) 629-2589 to get started. We'll connect you with a Tech Helper, set up your free trial, and start helping you with your technology.

No, all Waltz sessions are virtual. We help by phone, Zoom, or secure screen sharing.

When you call, you'll reach one of our Receptionists, who will schedule you with a Tech Helper. All Waltz team members are U.S.-based and passionate about helping people with their tech problems. Every Tech Helper is carefully selected for empathy, communication skills, and professionalism, so you always feel comfortable and confident during your session.

Our regular hours are Monday through Friday, 8am-7pm ET. Calls outside those hours are answered by real people at an answering service, and a Waltz team member will return your call during our regular hours.

No. Waltz is designed to support people of all skill levels, and it helps anyone who wants patient, step-by-step support. Don't worry about using the correct tech terminology. We'll understand what you're trying to achieve. We move at your pace and make everything easy to understand.

Learning technology takes repetition. During your Welcome Session, you'll create your My Waltz page. This is your own library, and you can visit it as often as you like. There you can find step-by-step instructions from your previous tech help sessions, and when necessary, personalized video tutorials showing the steps taken to fix a problem or learn a new skill. You can also schedule another session with your Tech Helper any time you'd like a refresher.

Yes. We don't share your data, and your safety is our highest priority. Any remote connection requires your explicit permission. You can see everything happening on your screen in real time, and you can end the session at any time. Once a session ends, we can't access your device again unless you approve it. All sessions are recorded for quality control.

Call us at (844) 629-2589 and start a 60-day free trial. You will be scheduled for your Welcome Session, which is the start of your Waltz journey. There are no setup fees, no payment information required upfront, and no cancellation penalties.

After your free trial, you can sign up for a paid Membership to continue receiving support. Visit our pricing page or call us to review our current membership rates and find the best option for you.

You can schedule sessions as often as once a week. Most members use Waltz more frequently at the beginning, while they're learning new skills and becoming more comfortable with their technology. As confidence and skills grow, members usually need less frequent support and move to scheduling on an as-needed basis, with Waltz serving as an ongoing resource whenever new questions or technology needs come up.